Terugbetalingsbeleid

Online orders
You have 14 days after receiving your order to send it back, sale items included. You don't need to give a reason. The item has to be unworn or unused, with tags, in its original packaging, and you need your receipt or proof of purchase.

To start a return, log in to your account, open your order and choose Request return. No account? Email us at help@hympala.com. You can also bring an online order back to our store in Hasselt. The same rules apply and you get your money back.

Refunds
Once we've received and checked your return, we'll let you know if the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need a few extra days to process it. No refund 15 business days after we approved your return? Email help@hympala.com.

Exchanges
Want another size or item? Return the one you have and place a new order once we've accepted the return.

In-store purchases
Bought something in our store in Hasselt? Bring it back within 14 days and exchange it for another size or item, or get store credit that's valid for one year. We don't refund in-store purchases. The item has to be unworn or unused, with tags, in its original packaging, and you need your receipt. Sale items and gift cards bought in the store can't be exchanged.

Damaged or wrong items
Check your order when it arrives. If something is defective, damaged or not what you ordered, email help@hympala.com straight away and we'll fix it. Your legal warranty on faulty items always applies, online and in the store.

Items we can't take back
Gift cards, custom or personalised items, personal care products, and hazardous materials such as flammable liquids or gases. Not sure about your item? Email us before you send it.