Veelgestelde vragen

Email help@hympala.com as soon as possible with your order number. As long as your parcel hasn't been packed or shipped, we're happy to change it. After that we can't promise it will still work.

Belgium: €6.75, free from €100. France, Germany, the Netherlands and Luxembourg: €9.95, free from €100. Other EU countries: €13.95 or €19.95, free from €150 or €200. All rates are on our Shipping page.

Orders placed before 14:00 on weekdays usually ship the same day. Belgium takes 1–2 working days, the rest of the EU 2–7. You'll get a tracking link by email once it ships.

Not at the moment. We only ship within the EU.

You have 14 days from delivery. Items must be unworn, unwashed and in their original packaging with tags. Email help@hympala.com with your order number and include our Return Form in the parcel. Gift cards can't be returned.

Free from Belgium, France, Germany, the Netherlands and Luxembourg, and always free in our store in Hasselt. Other EU countries: €9.95 or €13.95. Details on our Returns page.

We process your return within 3–5 working days after it arrives and email you when it's done. The amount goes back to your original payment method.

We don't exchange by post. Order the new size and return the other one within 14 days, or swap it in the store in Hasselt.

Every product page has a size chart for that brand. Open it next to the size picker.

Yes. Choose pickup in store at checkout: it's free and usually ready within 1 hour during opening hours. Online orders can also be returned in the store within 14 days.