You will receive a tracking link by email once your order ships. You can also check your order status by logging into your account.

Belgium: 1-2 business days. France, Germany, Netherlands, Luxembourg: 2-4 days. Rest of EU: 3-7 days. Orders placed before 14:00 on weekdays ship the same day. See our Shipping & Delivery page for full details.

Free shipping in Belgium on orders above €100 (€6.75 below). Free to France, Germany, Netherlands, and Luxembourg above €100 (€10 below). Other EU countries: €14-€20, with free shipping at higher thresholds. Full breakdown on our Shipping & Delivery page.

Email help@hympala.com with your order number. If it has not shipped yet, we can make changes.

Email help@hympala.com with your order number. We will send you a return label. Include our Return Form in your package. Full process on our Returns & Exchanges page.

14 days from the day you receive your order. Items must be unworn, unwashed, with tags attached.

Free in Belgium, France, Germany, Netherlands, and Luxembourg. €9.95 to €13.95 for other EU countries. Full breakdown on our Returns & Exchanges page.

We do not offer direct exchanges. Return the original item and place a new order for the size you need.

Yes. Bring your order confirmation to our store at Minderbroedersstraat 7, Hasselt. See our Store page for directions.

Minderbroedersstraat 7, Hasselt, Belgium. Open Monday through Saturday, 10:00 to 18:00. See our Store page for more.

A curated selection that changes with the seasons. Browse our full collection or visit the store to see the current lineup.

Yes. We design and produce our own collections alongside the brands we stock.

Most of it. Some items are store-only, some are online-only. If you are looking for something specific, contact us or come by.