We like to keep things transparant
Returns and Exchanges
We offer a 14-day return period starting from the day you receive your order.
| Countries | Return Fee (€) |
|---|---|
| Belgium | Free |
| France, Germany, Netherlands, Luxembourg | Free |
| Austria, Czechia, Greece, Hungary, Poland, Slovakia, Slovenia | €9.95 |
| Bulgaria, Croatia, Denmark, Estonia, Finland, Ireland, Italy, Latvia, Lithuania, Portugal, Romania, Spain, Sweden | €13.95 |
Returns have a processing time of 3-5 business days from the day we receive the package.
To return an order, email us at returns@hympalastore.com
Include our Return Form with your package when shipping.
Frequently Asked Questions
Email returns@hympalastore.com with your order number and the item you'd like to return.
Returns are free in some countries, and partially covered in others.
Once we receive your return, it’s processed in 3–5 days. We’ll email you when it’s done.
We don’t offer direct exchanges. You can place a new order and return the original item.
Yes. Online orders can be returned or exchanged at our physical store in Hasselt (BE). Bring your order confirmation email with you.